Flowersfast.com is the best! Again…
I’m pretty sure I wrote here before about how great FlowersFast customer service was. I was reminded of this again when I screwed up a new order. My mom’s birthday is next week, and I used the FlowersFast reminder service (hopefully not a secret link) to remind me to send her flowers.
I got the reminder this week and went to order flowers. It’s a quick two-step process, so I got the order filled in and sent in under 2 minutes. I ordered her the Premium upgrade for better flowers. She’s always really impressed by that.
Then when I got the order confirmation, I realized that her birthday is the 16th, not the 18th. Oh crap! I checked my email, and there it is, right at the top:
Thanks for ordering from FlowersFast! Please look over the details below and contact us right away if you have any questions. You can email us by replying to this message.
Simple, straightforward instructions on what to do if there’s a problem. No “click here” or “be sure to reference order number 01759″. Just “reply and we’ll take care of it.” Easy-schmeasy. All customer service should be like this.
If you have customers, you should treat them just like this.
I replied.
Oh man — I screwed the date up. These should be delivered on Aug 16, not 18.
Can you fix this for me and let me know?
Thanks,
Phil
30 seconds later I received a reply from their autobot telling me they received my email and would act on it soon. 3 minutes later I received a reply from a human telling me they had indeed corrected the problem.
Woo hoo! These people are on the ball!
Thank you, FlowersFast.com!