Phil online

A friend of mine was in the hospital in Texas having surgery. I called to check up on him afterwards and spoke to his wife. He wouldn’t be speaking on the phone for another day or so. Since I couldn’t talk to him directly, I decided to send him flowers. Guys sending guys flowers — weird, huh? But this is my best friend, and he’ll dig ‘em.

So I went over to my favorite online florist and ordered a nice “Get well” set of flowers. This is the same florist I always use to send Mother’s Day flowers and so on, and I’ve never had any problems. Until today.

I ordered the flowers at about 5:30pm on Monday. I even got to pay with PayPal (I love this florist!). Tuesday afternoon I got a note from FlowersFast.com saying, “We attempted delivery today right before noon and just missed him. We will deliver to the home address in the morning.”

Now — that’s pretty good service! I didn’t know there was even a human behind the scenes at FlowersFast.com; I assumed they were just an FTD affiliate. But here they are giving me details of the delivery attempt and everything. Well, maybe they are an FTD affiliate or something after all. But the customer experience from my point of view was superb. Thanks, FlowersFast!

ps. Yes, the flowers did arrive early Wednesday morning at his home address. And he loved them. He even called and told my wife that they definitely weren’t gay.

This entry was posted on Thursday, September 1st, 2005 at 10:16 am and is filed under General. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.