Computer Telephony — Interactive Voice Response
Friday, April 29th, 20058 years ago I was working for a company in the computer telephony business. I was the CT/Voice-guru-designate for the company, so I got to go to conferences and see what the dreamers were dreaming of in the future. The dreams were all over their demos and promos. They didn’t work all that well, and they were expensive as hell.
The holy grail of the industry was a sort of turing test for IVR (Interactive Voice Response) systems. This is where you could call a customer support line and talk to a computer without realizing it was a computer. It would almost be as good as talking to a real human. They’ve been doing this (more…)